August 5, 2021 -After the last island-wide blackout in June restoration of electricity damaged a television set of a customer in Belvedere. The following day the customer filled in a complaint form at GEBE with the receipt of the smart tv model bought in a local store.
After we spoke out two weeks ago against the service interruptions from government-owned companies like GEBE and TELEM/Cable TV, this customer came to our office with proof of the complaint and with her story. (….)
Today after six weeks of run around from GEBE employees in the office, the customer still cannot get a GEBE refund for the damaged tv to buy a new one. Meanwhile, the cable tv service bill still has to be paid, whereas the customer cannot enjoy her favorite tv programs.
Why does it take so long to compensate the customer? Why is GEBE not assuming responsibility for not providing uninterrupted stable electricity to all customers and so minimizing the risk of damaging their electronic equipment? We will inform our consumer lawyer Cor Merx and request him to address the company and the government as shareholders on behalf of this consumer.